Mobile / Casino
ku9bat is committed to being clear about what data we collect from your account and how we use it. Access to our platform depends on your local law and eligible regions — and these terms explain exactly what we do with the information you share with us.
This Privacy Policy applies to every interaction you have with ku9bat — from the moment you open an account to every session you log into on mobile or desktop. When you register, we collect the details you provide: your name, contact information, and the payment method you use to fund your wallet, whether that is bKash, Nagad, or Rocket. We also collect session data such as device type, browser version, and IP address to keep your account secure and functional across sessions. We do not sell your personal data to third parties. Where we share data with service partners — for example, to process a bKash or Nagad transaction — that sharing is strictly limited to completing the function you requested. Your financial details are passed only to the payment rail you chose; we do not hold or log full payment credentials on our side. Data storage and processing is subject to the laws of the jurisdictions we operate in. Your continued use of the platform means you have read and accepted these terms. If your local law restricts any part of this policy, that restriction takes precedence. We review and update this policy periodically; when we do, the revised version replaces the previous one and the change date is shown at the top of this page.
Understanding exactly where our Privacy Policy applies — and where it does not — helps you make informed choices about your account and data.
This policy covers all data collected when you create or log into your ku9bat account, including your registered email, device identifiers, and session activity. It applies whether you access from mobile browser or desktop.
Payment activity processed through bKash, Nagad, or Rocket falls within this policy for the data we hold on our side — transaction references, wallet amounts, and timestamps. The payment provider's own privacy terms govern what they hold.
General browsing of our lobby, game pages, and promotional notices is covered by this policy in terms of session and analytics data. We use that data to understand how the lobby performs, not to profile you individually for third-party marketing.
Links to external platforms or studios within the lobby are not covered by this policy. Once you follow an external link, the privacy terms of that third party apply. We cannot control what data they collect independently from us.
You have real, actionable rights over the data we hold about you. The simplest way to review what we have is to log into your account and check the profile and transaction sections — your registered details, wallet history tied to bKash, Nagad, or Rocket, and session records are all visible there. If any detail is wrong — a misspelled name, an outdated contact number — you can correct it directly from the account settings page. For changes that require identity verification, the on-screen instructions will show you exactly which documents to submit and where to upload them. If you want to raise a question about how your data is used, or request that we delete records we no longer need to hold, our support team is the right first contact. We treat data requests as a priority and will confirm receipt. You do not need a legal reference or formal letter — a clear message explaining what you need is enough to start the process.
Log into your account and open the profile section. Your registered details and transaction history linked to your bKash, Nagad, or Rocket wallet are listed there for you to read at any time.
Account settings let you update most fields directly. For corrections that require document verification, follow the on-screen steps — the form will specify what is needed and how to upload it.
Send a message to our support team describing what you want to know or change. Be specific about which data you are asking about. We will confirm we received your request and respond through the contact channel you used.
If you want us to delete data we no longer need for your account, contact support with a clear description of your request. We will review it against our legal retention requirements and tell you what can be removed and when.
If you have a question about this policy, want to correct your data, or need to raise a concern about how your information is handled, these are the contact routes available on ku9bat.
Open the chat widget on any page of the site. Describe your privacy question clearly and a support agent will respond. This is the fastest route for account-specific data queries.
Send your request to the support email address listed in your account dashboard under the Help section. Include your registered account details so we can locate your records quickly.
The Help section of the site carries written answers to common privacy and account questions. Check there first — your question may already be answered without needing to contact us directly.
Knowing how we actually manage your information — not just that we care about privacy — gives you a clearer picture of what to expect as an account holder on ku9bat.
Your account credentials and payment references are stored using standard encryption practices. We do not log your full bKash or Nagad wallet credentials — only the transaction references needed to reconcile your account history.
We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. Analytics cookies track aggregate page performance. You can manage cookie preferences in your browser settings at any time.
We keep your account data for as long as your account is active and for a period after closure as required by applicable law. Transaction records tied to Nagad, bKash, or Rocket payments are retained for regulatory compliance purposes.
When this policy changes, we update the version date at the top of the page. For material changes, we notify you through your registered contact. Continued use of the account after the update date means you have accepted the revised terms.
These are the questions we hear most often about how ku9bat handles your personal data and information.
We collect the information you submit during registration — your name, contact details, and preferred payment method such as bKash, Nagad, or Rocket. We also collect session data like device type, browser version, and IP address to keep your account secure.
We share data only where it is necessary to complete a function you requested, such as processing a Nagad or Rocket payment. We do not sell your personal data. Any sharing is limited to the specific partner needed for that function and is governed by a data-sharing agreement.
Log into your account and go to the profile or account settings section. Most fields can be updated directly. If a correction requires identity verification, the page will show you exactly which documents to provide and where to submit them.
Yes. Contact our support team and describe which data you want removed. We will check what we are legally required to retain — for example, transaction records linked to bKash or Nagad payments — and tell you what can be deleted and within what timeframe.
Access to ku9bat and the applicability of this policy depends on your local law and eligible regions. If local regulations in Bangladesh impose specific requirements on data handling or user rights, those requirements take precedence over the general terms stated here.
The version date at the top of the policy page is updated whenever the policy changes. For significant changes, we send a notification to your registered contact. Checking this page periodically keeps you informed of the current terms.